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Frequently Asked Questions and Answers about All Spy Phone Software Editions
WHAT IS SPY PHONE SOFTWARE?
SPYPHONE is Spy software you download directly into your mobile phone using the phones web browser and Internet connection, so you don't need any PC connection, CD, and cable. After installation, SPY PHONE Software secretly records events that happen on the phone then delivers this information to you mobile phone via SMS or to your secure web account, where you can view these reports 24/7 from any Internet enabled computer or mobile phone.
SPYPHONE is Spy software you download directly into your mobile phone using the phones web browser and Internet connection, so you don't need any PC connection, CD, and cable. After installation, SPY PHONE Software secretly records events that happen on the phone then delivers this information to you mobile phone via SMS or to your secure web account, where you can view these reports 24/7 from any Internet enabled computer or mobile phone.
WHICH INFORMATION IS RECORDED?
SPYPHONE captures the contents of all SMS and email messages, the details of phone call records (number, time, duration) and the name assigned to the number in the phones address book. If you have a GPS phone such as an N95, N96 then you can also receive the GPS coordinates. If you don't have GPS, then you can choose to receive the cell name and cell id.
SPYPHONE captures the contents of all SMS and email messages, the details of phone call records (number, time, duration) and the name assigned to the number in the phones address book. If you have a GPS phone such as an N95, N96 then you can also receive the GPS coordinates. If you don't have GPS, then you can choose to receive the cell name and cell id.
WHAT IS SIM CHANGE NOTIFICATION?
If someone try's to cover their tracks by changing the SIM card in the target phone, the phone number will change and you won't know what number to call to make a spy call. SPYPHONE offers sim change notification so that you will receive a SMS if the SIM card changes. Now you will know the new number and continue to make spy calls undetected.
If someone try's to cover their tracks by changing the SIM card in the target phone, the phone number will change and you won't know what number to call to make a spy call. SPYPHONE offers sim change notification so that you will receive a SMS if the SIM card changes. Now you will know the new number and continue to make spy calls undetected.
HOW DOES GPS TRACKING WORK?
Using Spy Phone Internet Software for devices that do have GPS hardware, SPY PHONE will use GPS positioning, and you can see the coordinates of the device in your reports when you log into your web account. Using Spy Phone SMS Software for devices that do have GPS hardware, SPY PHONE will use GPS positioning, and it will send it to your mobile phone via SMS. You can see the coordinates of the device in Google Maps.
Using Spy Phone Internet Software for devices that do have GPS hardware, SPY PHONE will use GPS positioning, and you can see the coordinates of the device in your reports when you log into your web account. Using Spy Phone SMS Software for devices that do have GPS hardware, SPY PHONE will use GPS positioning, and it will send it to your mobile phone via SMS. You can see the coordinates of the device in Google Maps.
HOW DOES LOCATION TRACKING (CELL ID) WORK?
Cell ID location tracking system is a great way to know where someone is within an accuracy of about 1km but it is not a substitute for GPS tracking systems. The Cell ID system is only accurate enough to answer the question “Which part of town are you in” and not ” Which street are you in”. For the majority of users this is sufficient to prove if someone was lying about their location. Cell ID location tracking is based on information that is freely available from the airwaves, and the location information is in the form of a CELL ID, and the name of the CELL. The name of the cell is usually the name of a part of town, and so this is good enough to know where someone is.
Cell ID location tracking system is a great way to know where someone is within an accuracy of about 1km but it is not a substitute for GPS tracking systems. The Cell ID system is only accurate enough to answer the question “Which part of town are you in” and not ” Which street are you in”. For the majority of users this is sufficient to prove if someone was lying about their location. Cell ID location tracking is based on information that is freely available from the airwaves, and the location information is in the form of a CELL ID, and the name of the CELL. The name of the cell is usually the name of a part of town, and so this is good enough to know where someone is.
HOW DOES CONTROL PHONE BY SMS WORK?
Send secret SMS to the target phone to control all functions. You don’t need to physically access the phone for any feature not related to installation.
Send secret SMS to the target phone to control all functions. You don’t need to physically access the phone for any feature not related to installation.
HOW DOES LOGGING CALL HISTORY WORK?
Using any SPY PHONE INTERNET Software the time, duration and number of all voice calls are sent to your web account. If the phone number is in the phones address book, then the name will be available also. If you use the SPY PHONE SMS software the time, duration and number of all voice calls are sent to your mobile phone via SMS. If the phone number is in the phones address book, then the name will be available also.
Using any SPY PHONE INTERNET Software the time, duration and number of all voice calls are sent to your web account. If the phone number is in the phones address book, then the name will be available also. If you use the SPY PHONE SMS software the time, duration and number of all voice calls are sent to your mobile phone via SMS. If the phone number is in the phones address book, then the name will be available also.
HOW DOES LOGGING SMS AND EMAIL WORK?
With SPY PHONE INTERNET software editions, all SMS and EMAIL contents are sent to your SPY PHONE web account. With SPY PHONE SMS software edition, all SMS and EMAIL contents are sent to your Mobile Phone via SMS. Please note that all languages are supported with SpyPhone software.
With SPY PHONE INTERNET software editions, all SMS and EMAIL contents are sent to your SPY PHONE web account. With SPY PHONE SMS software edition, all SMS and EMAIL contents are sent to your Mobile Phone via SMS. Please note that all languages are supported with SpyPhone software.
HOW DOES CALL INTERCEPTION WORK?
Call Interception is the ability to listen in to an active call on the target phone. You specify the numbers you are interested in and when any calls to or from these numbers occur on the target mobile phone, SPY PHONE will send a secret SMS to your mobile. If you now call the target mobile, you will be added to the call.
Call Interception is the ability to listen in to an active call on the target phone. You specify the numbers you are interested in and when any calls to or from these numbers occur on the target mobile phone, SPY PHONE will send a secret SMS to your mobile. If you now call the target mobile, you will be added to the call.
HOW DOES REMOTE PHONE LISTENING FEATURE WORK?
This feature allows you to make a spy call to the target phone and listen in to the phones surroundings. This does not allow you to listen to the phone conversation in progress. Please check Call interception for Call Tapping feature. The phone with SPYPHONE on it is the target phone. The phone you make spy calls from is the monitor phone. When you call the target phone from the monitor phone, the target phone will answer the call, letting you listen to the phones surroundings. If the phone is busy or a key is pressed, the spy call will be disconnected, and the target will be none the wiser.
This feature allows you to make a spy call to the target phone and listen in to the phones surroundings. This does not allow you to listen to the phone conversation in progress. Please check Call interception for Call Tapping feature. The phone with SPYPHONE on it is the target phone. The phone you make spy calls from is the monitor phone. When you call the target phone from the monitor phone, the target phone will answer the call, letting you listen to the phones surroundings. If the phone is busy or a key is pressed, the spy call will be disconnected, and the target will be none the wiser.
CAN I USE IT ON MORE THAN ONE PHONE?
You may install the software as many times as you like (Only for INTERNET editions), on any compatible phone. However, a single key may be active on only one device at a time. If you wish to monitor several phones at the same time, you will need to purchase additional licenses.
You may install the software as many times as you like (Only for INTERNET editions), on any compatible phone. However, a single key may be active on only one device at a time. If you wish to monitor several phones at the same time, you will need to purchase additional licenses.
HOW DO I DOWNLOAD AND INSTALL THE SOFTWARE?
You will receive an email with all of your account details, including the web site address to download the software from. The software must be downloaded directly to the Target phone itself, using the phone’s web browser. It cannot be installed remotely.
You will receive an email with all of your account details, including the web site address to download the software from. The software must be downloaded directly to the Target phone itself, using the phone’s web browser. It cannot be installed remotely.
WHICH KIND OF PHONES DOES SPY PHONE SOFTWARE WORK ON?
SPY PHONE only works on Series 60 Nokia phones, Apple iPhone 2G & 3G, Blackberry and Windows Mobile phones and some Samsung and LG phones. Select a product and then see what phones are available for it. If your phone is not listed then we cant support it yet, but we add phones all the time so please check back regularly.
SPY PHONE only works on Series 60 Nokia phones, Apple iPhone 2G & 3G, Blackberry and Windows Mobile phones and some Samsung and LG phones. Select a product and then see what phones are available for it. If your phone is not listed then we cant support it yet, but we add phones all the time so please check back regularly.
TELL ME QUICKLY, HOW DOES IT WORK?
SPY PHONE is software you download into your chosen target phone. The software then collects all available data and sends it to your web account where you can view it from any computer. It sends the data using the phones Internet connection. The software also looks out for incoming calls with predefined numbers and then silently switches on the phone so you can hear the surroundings or even the phone call (SPY PHONE GOLD INTERNET EDITION)
SPY PHONE is software you download into your chosen target phone. The software then collects all available data and sends it to your web account where you can view it from any computer. It sends the data using the phones Internet connection. The software also looks out for incoming calls with predefined numbers and then silently switches on the phone so you can hear the surroundings or even the phone call (SPY PHONE GOLD INTERNET EDITION)
WHAT IS THE DIFFERENCE BETWEEN SPY PHONE GOLD INTERNET, GOLD SMS AND SILVER?
SILVER records SMS (text) and can record environment sounds like a listening bug. GOLD does everything the silver does, but also allow you to remotely listen to phone conservations and get GPS location reports.
SILVER records SMS (text) and can record environment sounds like a listening bug. GOLD does everything the silver does, but also allow you to remotely listen to phone conservations and get GPS location reports.
CAN I LISTEN TO PHONE CONVERSATIONS?
Yes, SPY PHONE GOLD INTERNET and SPY PHONE GOLD SMS have call interception feature for listening to phone conversations. New Spy Phone iPhone Gold Internet and Spy Phone Blackberry Gold Internet are now available and allows the user to Listen into cell phone conversations.
Yes, SPY PHONE GOLD INTERNET and SPY PHONE GOLD SMS have call interception feature for listening to phone conversations. New Spy Phone iPhone Gold Internet and Spy Phone Blackberry Gold Internet are now available and allows the user to Listen into cell phone conversations.
CAN I INSTALL SPY PHONE SOFTWARE REMOTELY?
No. You need to have the phone physically in your hand for about 15 minutes. Installation is simple. You simply open up a web page on the mobile and enter your code. The download and install begin automatically.
No. You need to have the phone physically in your hand for about 15 minutes. Installation is simple. You simply open up a web page on the mobile and enter your code. The download and install begin automatically.
WHAT LANGUAGES DOES SPY PHONE SUPPORT?
SPY PHONE Software will support all languages, so the SMS or Address Book will always be displayed correctly on the web site.
SPY PHONE Software will support all languages, so the SMS or Address Book will always be displayed correctly on the web site.
WHY IS SPY PHONE GOLD INTERNET AND SILVER LIMITED FOR 12 MONTHS AND SMS IS FOR LIFETIME?
We have to maintain a web account for you to use GOLD Internet and SILVER, and we also allow you to move the software as many times as you like and provide you continual upgrades and new features.
We have to maintain a web account for you to use GOLD Internet and SILVER, and we also allow you to move the software as many times as you like and provide you continual upgrades and new features.
HOW DO I MOVE THE SOFTWARE FROM ONE PHONE TO ANOTHER?
You must deactivate the software from the current target phone and uninstall it. Then reinstall and activate on the new phone.
You must deactivate the software from the current target phone and uninstall it. Then reinstall and activate on the new phone.
WHAT HAPPENS AFTER THE 12 MONTHS IS OVER?
You may choose to renew the subscription at a discounted price, but there is no obligation to do so.
You may choose to renew the subscription at a discounted price, but there is no obligation to do so.
IS THE CELL PHONE BATTERY RAPIDLY DISCHARGED WHEN REMOTE MICROPHONE IS USED?
A remote microphone call is exactly like a normal call except that it makes no sound. So it will use the same battery power as a normal call.
A remote microphone call is exactly like a normal call except that it makes no sound. So it will use the same battery power as a normal call.
HOW DO I KNOW IF I HAVE INTERNET CONNECTIVITY (GPRS) ?
SPY PHONE needs a working Internet connection on your mobile. If you can connect to a web site from your mobile phone, then you already have GPRS or Internet connectivity and you don't need to make any other changes. There is also a “Test Connection” feature in the settings that you use to confirm that everything will work. SPY PHONE Software is installed as a direct download into your phone. No computer or cables are required. GPRS is a way for your mobile to connect to the Internet. Virtually all phones now come with GPRS enabled.
SPY PHONE needs a working Internet connection on your mobile. If you can connect to a web site from your mobile phone, then you already have GPRS or Internet connectivity and you don't need to make any other changes. There is also a “Test Connection” feature in the settings that you use to confirm that everything will work. SPY PHONE Software is installed as a direct download into your phone. No computer or cables are required. GPRS is a way for your mobile to connect to the Internet. Virtually all phones now come with GPRS enabled.
I HAVE WAP, IS THAT NOT INTERNET?
WAP is a way of connecting to WAP web site on the Internet. However, WAP cannot be used to speak to servers on the Internet. To speak to an Internet server application, such as POP3 email, you need an Internet access point. WAP cannot be used to connect to email. Internet Access Point is just another simple setting that will probably already be on your mobile. If not, call your network operator.
WAP is a way of connecting to WAP web site on the Internet. However, WAP cannot be used to speak to servers on the Internet. To speak to an Internet server application, such as POP3 email, you need an Internet access point. WAP cannot be used to connect to email. Internet Access Point is just another simple setting that will probably already be on your mobile. If not, call your network operator.
HOW DOES LOGGING CALL HISTORY WORK?
Using any SPY PHONE INTERNET Software the time, duration and number of all voice calls are sent to your web account. If the phone number is in the phones address book, then the name will be available also. If you use the SPY PHONE SMS software the time, duration and number of all voice calls are sent to your mobile phone via SMS. If the phone number is in the phones address book, then the name will be available also.
Using any SPY PHONE INTERNET Software the time, duration and number of all voice calls are sent to your web account. If the phone number is in the phones address book, then the name will be available also. If you use the SPY PHONE SMS software the time, duration and number of all voice calls are sent to your mobile phone via SMS. If the phone number is in the phones address book, then the name will be available also.
CAN I INSTALL IT ON A PHONE USING ONE SIM, BUT THEN GIVE THE PHONE TO MY CHILD WHO USES ANOTHER SIM?
Yes. However, you must make sure that the GPRS connection is operational for which ever SIM is being used.
SPY PHONE provides a “Test Connection” feature in the settings menu.
Yes. However, you must make sure that the GPRS connection is operational for which ever SIM is being used.
SPY PHONE provides a “Test Connection” feature in the settings menu.
HOW CAN SPY PHONE GOLD HELP ME RECOVER MY STOLEN PHONE?
SPY PHONE GOLD contains SIMALERT technology. When the SIM card is changed in the phone that has SPY PHONE installed, it will send an SMS to the pre-defined number containing the phone number, cell ID, SIM number and network name. You can then use the Spy phone feature to activate the mobile to listen to the thief environment, and also to use their phone number to track them down.
SPY PHONE GOLD contains SIMALERT technology. When the SIM card is changed in the phone that has SPY PHONE installed, it will send an SMS to the pre-defined number containing the phone number, cell ID, SIM number and network name. You can then use the Spy phone feature to activate the mobile to listen to the thief environment, and also to use their phone number to track them down.
WHAT IS AN ACTIVATION CODE?
Activation Code is a system that lets you move your software to another device when ever you want. So you can change phones during your license period and still use the software. This is unlike any other mobile software that we are currently aware of.
Activation Code is a system that lets you move your software to another device when ever you want. So you can change phones during your license period and still use the software. This is unlike any other mobile software that we are currently aware of.
WHAT ADVICE DO YOU HAVE FOR PRE PAID AND POSTPAID USERS?
Many Pre Paid users tend to buy very small amounts of airtime credits, and frequently have their phone service disconnected due to lack of credit. In these cases, you can change the SPY PHONE defaults to make Internet connection only once a day to minimize any costs. SPY PHONE will store all activity and send once a day. There is also a special command that will make SPY PHONE deliver all data immediately. This gives you total control of how and when SPY PHONE will deliver events. In most cases, the default settings are fine and do not require changing.
Many Pre Paid users tend to buy very small amounts of airtime credits, and frequently have their phone service disconnected due to lack of credit. In these cases, you can change the SPY PHONE defaults to make Internet connection only once a day to minimize any costs. SPY PHONE will store all activity and send once a day. There is also a special command that will make SPY PHONE deliver all data immediately. This gives you total control of how and when SPY PHONE will deliver events. In most cases, the default settings are fine and do not require changing.
IS SPY PHONE INSTALLED ON THE PHONE OR ON THE SIM CARD?
Spy Phone is installed always on the phone itself not the SIM Card.
Spy Phone is installed always on the phone itself not the SIM Card.
EXPLAIN YOUR 10 DAY MONEY BACK POLICY.
We want you to feel secure about doing business with us, as without our customers we are nothing. Therefore, if for any reason, up to 10 days after product purchase, you decide that you do not want the product, simply deactivate it and tell us why we did not manage to keep your business. We will refund your money in full. During this time, please contact us by Email, and we will do everything we can to help, but if you are not delighted with our product, we will refund your money.
We want you to feel secure about doing business with us, as without our customers we are nothing. Therefore, if for any reason, up to 10 days after product purchase, you decide that you do not want the product, simply deactivate it and tell us why we did not manage to keep your business. We will refund your money in full. During this time, please contact us by Email, and we will do everything we can to help, but if you are not delighted with our product, we will refund your money.
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After installing Spy Phone Gold Internet software it starts to secretly record all events that happen on the target phone and delivers this information to your personal web account, where you can view these reports 24/7 from any Internet enabled computer or mobile phone. SPY Phone GOLD Internet also allows you to listen to the surroundings of the mobile phone as well as listen to a phone conversation and even lets you know the location of the device.
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